Privacy Policy

Effective Date: May 21, 2026

This Privacy Policy explains how PionaMood ("PionaMood", "we", "us", or "our") collects, uses, shares, retains, and deletes information when you use the PionaMood mobile app, website, and related services (collectively, the "Service"). PionaMood is operated by Erzhidian Technology Co., Ltd.

PionaMood is an AI emotional companionship, self-reflection, mood support, and light wellbeing tool. It is not a medical device, clinical service, therapy service, crisis service, or substitute for licensed medical or mental health care.

1. Information We Collect

We collect only the information needed to provide, secure, maintain, and improve the Service.

1.1 Account and Login Information

When you create or access an account, including through Apple Sign-In or Google Sign-In, we may collect:

• User ID and authentication identifiers.
• Email address, display name, avatar, and provider account ID, depending on what the login provider returns.
• Session tokens and security metadata such as user agent and login-related technical information.

1.2 Profile, Reflection, and Generated Content

When you use PionaMood features, you may provide or generate:

• Mood records, emotional check-ins, chat messages, journal-style inputs, unsent letters, gratitude entries, thought-reframe content, exercise feedback, and similar self-reflection content.
• Optional profile details used for personalized reports, such as birth date, birth time, gender, city, profile label, and relationship/profile context.
• AI-generated reports, summaries, recommendations, and chat history.
• Feedback content, rating, optional contact information, and support messages.

Please do not submit emergency information, highly sensitive medical records, or content that you do not want processed by an AI service.

1.3 Device, App, and Usage Information

We may collect technical and usage information, including:

• App version, build number, operating system version, device brand/model, locale, region code, timezone, platform, and whether the app is running on a physical device.
• App-generated device ID or anonymous ID used for account continuity, entitlement checks, analytics, security, debugging, and service operation. We do not use hardware identifiers such as IMEI.
• Push notification token if you enable notifications.
• Usage events, feature interactions, crash data, diagnostics, and performance data.

1.4 Purchase and Subscription Information

If you purchase a subscription or other digital entitlement, payments are processed by Apple App Store or Google Play. We and our subscription provider may receive non-payment-card information such as:

• Product identifier, entitlement status, renewal status, purchase date, expiration date, transaction identifiers, and app user ID.
• Store, country/region, currency, and subscription state needed to provide and restore paid features.

We do not receive or store your full credit card number or payment account credentials.

2. Device Permissions

The app requests permissions only when needed for a feature:

• Photo Library / Storage: Used to save report cards or share images you choose to generate. We request save/write access for this purpose and do not read your photo library for unrelated purposes.
• Notifications: Used only if you enable reminders, check-ins, subscription/service notices, or similar app notifications. You can disable notifications in your device settings.
• Speech and Audio Playback: Used for guided exercises and ambient sounds. We do not use the microphone for these features.

3. How We Use Information

We use information to:

• Provide account login, personalization, syncing, report generation, chat, history, and self-reflection features.
• Operate AI responses and wellbeing tools such as breathing, mindfulness, grounding, journaling, gratitude, ambient sound, and thought reframing.
• Maintain subscriptions, restore purchases, and control access to paid features.
• Send notifications if enabled.
• Respond to feedback and support requests.
• Monitor reliability, debug errors, improve safety, prevent abuse, and protect the Service.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We do not use your personal content for third-party advertising.

4. Third-Party Services

We use service providers that process information on our behalf or help operate core functionality. Depending on your use, these may include:

• Cloudflare: hosting, database, storage, networking, security, and backend infrastructure.
• Apple: Apple Sign-In, App Store purchases, subscription management, and platform services.
• Google: Google Sign-In, Google Play purchases, Firebase/Google Analytics, and platform services.
• RevenueCat: subscription entitlement management, purchase restoration, and subscription status.
• Sentry: crash reporting, diagnostics, and error monitoring.
• AI model/API providers, including DeepSeek or equivalent providers: processing prompts and responses needed to provide AI chat, report generation, and related features.
• Email or support providers: sending operational email and handling support or feedback where configured.

These providers may process data only as needed to provide their services to us, subject to their own privacy terms and applicable law. We require service providers that receive user data to provide privacy and security protections consistent with this Policy.

5. Sharing and Disclosure

We may share information:

• With service providers listed above to operate the Service.
• With Apple, Google, and RevenueCat to process purchases, subscriptions, and entitlement restoration.
• With authorities, courts, or regulators when required by law or to protect legal rights, user safety, or service security.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to continued protection of user information.
• With your consent or at your direction.

We do not sell personal data.

6. Security

We use reasonable technical and organizational safeguards, including HTTPS transport encryption, access controls, and cloud infrastructure security measures. No internet or cloud service can guarantee absolute security. You are responsible for keeping your device, app account, Apple/Google account, and device passcode secure.

7. Retention and Deletion

We retain information only as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining account and purchase records, complying with legal obligations, resolving disputes, preventing fraud or abuse, and enforcing agreements.

You can request account deletion in the app:

Settings -> Delete Account

You can also request deletion outside the app by emailing support@pionamood.com or visiting:

Account Deletion Request

When we process a deletion request, we delete or de-identify account identity information and delete or anonymize associated app data where technically feasible and legally permitted. Some records may be retained for a limited period when necessary for security, fraud prevention, legal compliance, payment/subscription records, dispute resolution, or backup integrity. We may not be able to delete records held independently by Apple, Google, RevenueCat, or other third parties; you may need to manage those records through the relevant provider.

8. AI Processing and Sensitive Content

PionaMood may process your text inputs and profile context through AI systems to generate responses, reports, summaries, and exercise suggestions. AI outputs may be inaccurate, incomplete, or unsuitable for your circumstances. Do not rely on the Service for diagnosis, treatment, emergency response, or decisions that require professional judgment.

If you are in immediate danger, considering self-harm or suicide, may harm someone else, or are experiencing a medical or mental health emergency, contact local emergency services or a qualified professional immediately.

9. Children's Privacy

PionaMood is not directed to children under 13 or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

10. International Processing

Your information may be processed in countries or regions other than where you live. Where required, we use appropriate safeguards for international data transfers.

11. Your Choices

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your information. You may also revoke permissions through your device settings, unsubscribe from optional notifications, delete in-app content where available, or contact us for assistance.

12. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page and update the effective date. If a change materially affects your rights or how we use personal information, we will provide additional notice where required.

13. Contact Us

Privacy contact: support@pionamood.com

Developer / operator: Erzhidian Technology Co., Ltd.